Troubleshooting > General problems
General problems
Note  The following information is for server administrators.
FileMaker Server is sending too many email messages
You have many, frequently run scheduled tasks with email notifications enabled. Try disabling email notifications or remove email addresses for some scheduled tasks. Also, see Receiving email notifications only when a schedule fails.
None of the scheduled tasks are running
Check whether FileMaker Server has been configured to allow any schedules to run. To allow FileMaker Server to run enabled schedules, click Schedules and select Allow enabled schedules to run. Also select Enabled for the schedule.
For scheduled FileMaker scripts, check whether the FileMaker Script Engine (FMSE) is running. If it is not running, use the command fmsadmin start fmse to start it. See CLI help for the start command.
The path for my additional database folder or backup folders is not valid
Check the ownership and permissions of the folder. When you click Validate on the Database Server > Folders tab or in the Schedule assistant, Admin Console may fail to validate a folder path because the folder does not have the correct permissions. Check that the folder is owned by the user fmserver (or in the group fmsadmin) and has read and write permissions. The backup folder cannot be a parent or a subfolder of the default database folder, the additional database folder, or the Scripts folder. The additional database folder cannot be a parent or a subfolder of the default database folder, the backup folder, or the Scripts folder. See Database and backup folder settings and Tips for valid folders.
The Database Server cannot recognize folders on volumes that are mounted after the Database Server is started. Try stopping and starting the Database Server to access the newly mounted volumes. See Starting or stopping FileMaker Server components.
The Database Server cannot recognize folders on volumes attached by other users of the master machine.
If you click the Help icon or choose Server Help, your web browser displays a security error message
This security error displays if the server administrator hasn’t created a certificate for the server.
In Chrome, click Proceed anyway.
In Internet Explorer, click Continue to this website (not recommend).
The FileMaker Server Help should display in the browser window.
See Creating a certificate signing request.
When backing up a hosted database, creating the database backup is very slow.
During a scheduled or progressive backup for a hosted database to a Windows ReFS volume or other file system that doesn’t support hard links, creating the database backups may be much slower. This is caused because the backup process copies every file during the backup.
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