Troubleshooting

Note The following information is for server administrators.

If you have a question or an issue, these steps can help you find a solution.

1. Make sure your system meets the requirements. See FileMaker Server technical specifications.

2. Install the latest FileMaker Server update. See Checking for updates.

3. Check the documentation and release notes on the FileMaker website.

4. Problems with FileMaker Server typically occur in the following areas. See these help topics:

• Deployment problems

• Admin Console problems

• General problems

• Network problems

• Problems on client computers

• FileMaker Server event log messages

• Improving performance

5. You can search for answers in the Knowledge Base at http://help.filemaker.com.

6. Post a question on the FileMaker Community.

Notes

• If FileMaker Pro is already running while the Database Server is starting up on the same machine, the Database Server will start up but then stop. Stop FileMaker Pro, then start the Database Server. If this problem persists, restart your computer, then start the Database Server before starting FileMaker Pro.

• Information in the FileMaker Knowledge Base and the FileMaker Community may not be available in all languages.