Protecting databases > Opening files protected with passwords
Opening files protected with passwords
When you attempt to open a protected file, you will need to enter one or more passwords and supply other information, such as an account name, in order to open the file.
When a file you are opening is hosted, you may see a lock icon that indicates the security level of the connection to the host. Secure connections are encrypted using SSL. If security is important in your environment, your server administrator needs to install a custom SSL certificate.
In the title bar of the Open Filename dialog box:
Open lock icon (Windows) or Open lock icon (OS X) means the connection is not encrypted.
Closed lock icon with an exclamation point (Windows) or Closed lock icon (OS X) means the connection is encrypted, but the SSL certificate for FileMaker Server cannot be verified. You may be connected to a server pretending to be your actual destination, which could put your confidential information at risk.
Closed lock icon (Windows) or Closed lock icon with a check mark (OS X) means the connection is encrypted with a verified SSL certificate.
Passwords are case-sensitive. Account names are not case-sensitive.
If you don’t know your account name and password, or you don’t know the encryption password (if you see the Open Encryption Database dialog box), see your database administrator.
If an account name and password is entered automatically when you open a file but you want to enter different account information, hold down the Shift key (Windows) or the Option key (OS X) when opening the file. The Open Filename dialog box will appear and you can specify another account name and password.
If you don’t have an account, click Guest Account if available.
Related topics 
Opening and managing files