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Printing troubleshooting techniques (Windows)

First, check Preview mode (if you haven’t already done so)

•	Document does not appear as expected in Preview mode

•	Document appears as expected in Preview mode

Then try these solutions

•	Shut down the computer, then start it again (don’t just restart).

•	Turn the printer off, wait 10 seconds, and then turn it on again.

•	Try printing to a different printer if one is available.

•	Create a new, simple FileMaker Pro file and try to print from the new file. If you can print from one FileMaker Pro file but not another, try creating a new layout in the original file, or experiment with different fonts.

•	Cancel any stalled jobs, then try printing again.

•	Windows 7: Choose Start menu > Control Panel > Hardware and Sound > Devices and Printers. Double-click the printer being used to see all print jobs.

•	Windows 8: In a File Explorer window, choose Computer from the left panel, then choose Computer menu > Open Control Panel > Hardware and Sound > Devices and Printers. Double-click the printer being used to see all print jobs.

•	Try printing from another application, such as WordPad. If you cannot, see the documentation that came with your computer and printer, or contact Microsoft or the manufacturer of your printer.

Next, try these solutions

•	If you can print from another application, but not from FileMaker Pro, make sure you’re using the correct printer driver and that it’s properly configured.

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Make sure you have enough hard disk space free. Windows saves temporary print files to your hard disk when you print. You won’t necessarily get an error message if you don’t have adequate free hard disk space to cache your temporary files. Delete files to create disk space, if necessary. (There may be expendable files in your C:\TEMP directory.) For more information, see the documentation that came with your operating system.

•	Run ScanDisk to check your hard disk. See the documentation that came with your computer.

•	If only a partial image prints, there could be insufficient memory on the printer. Try reducing the resolution in the printer properties window, increasing the memory allocated to the printer, or experiment with a less complex print job.

Try these solutions last

•	Your printer software could be out-of-date or corrupt.

•	Remove and reinstall the printer driver (first make certain you have the necessary installer to reinstall).

•	Try switching to a compatible driver installed from your operating system CD.

•	To get printer driver updates, contact Microsoft or your printer manufacturer.

For more information on these and other possible remedies, search the FileMaker Knowledge Base available at http://help.filemaker.com. Also try keywords that appear in any error message you see.